WAHL - Hero

Warranty & Returns:

• The warranty covers only manufacturing fault or electrical issues of the items purchased. If you suspect a fault with your product please refer to the instruction booklet or check our website as it may be a common problem that is easily resolved.
• Alternatively please email our Customer Services Department for assistance.
• If the problem cannot be resolved and the product is confirmed as faulty, the Customer Services Team will offer a replacement as part of a warranty period.
• Any products developing a fault within the warranty period should be returned to our Customer Services Team who will arrange a repair or replacement provided you have proof of purchase and the fault is confirmed by our technicians.
• Items sent to us for repairs will be sent to the technicians at the manufacturers via the supplier. They will check the item and once restored will send it back to us and We will send the item back to the customer. This process usually takes up to 4-6 weeks and no refund or replacement can be provided in that period.
• When a repair or replacement is provided there will be no extension of the warranty period. (Warranty only exists for one-time repair or replacement within 1 year from purchase.)
• Any products developing a fault outside the warranty period of 1 year will not be covered by any replacement or repair.
• Any physical or accidental damage to the product is not covered by the warranty, therefore we wouldn't be able to provide any further assistance for broken or damaged products.
• All Electric items are sent to our customers in an original product box with the temper seal unbroken. We offer 28 days returns to all our products, However, Any returns will not be accepted when the seal of the box is broken or the product is used, for standard hygiene reasons.